Onboarding Prep — Consult FS Advisory
Priya | CSO | Value10x AI | 11 March 2026 Triggered by: Victoria (CRO) — Proposal sent 11 March 2026 Status: PRE-SIGN — Ready to activate on signature
Client Profile
- Company: Consult FS Advisory
- Contact: Sipho Dlamini, Managing Director
- Vertical: Non-Bank Financial Services (IFA Practice)
- AUM: R800M | 3 advisors | FSCA-regulated
- Proposal: R25,000/month full AI Employee team
- Pain: Manual WhatsApp client follow-up, compliance audit risk, advisor time lost to admin
Recommended AI Employee Configuration
Phase 1 (Days 1–7): ASSIST
- WhatsApp Business API integration for client communications
- Templates: meeting reminders, document request follow-ups, query responses
- FSCA-compliant: all messages logged with timestamp + advisor sign-off workflow
- Escalation rule: anything requiring financial advice → routes to human advisor immediately
Phase 2 (Days 8–14): NEXUS
- FSCA audit trail dashboard (every client communication, searchable, exportable)
- AUM activity report: client engagement scores per advisor
- Weekly compliance summary for MD review
Later (Month 2+): AMPLIFY
- Quarterly client newsletter automation
- Referral request sequences (warm clients → referral asks)
- Annual review appointment scheduling
POPIA + FSCA Compliance Checklist
- Data processing agreement signed (POPIA requirement)
- Client consent captured for AI-assisted communications
- FSCA Guidance Note 3 compliance architecture documented
- Audit log access confirmed for compliance officer
- Escalation protocol signed off by MD
- Data residency confirmed (SA-only, no offshore processing)
14-Day Deployment Timeline
| Day | Milestone |
|---|---|
| 1 | Kick-off call. Baseline metrics captured. WhatsApp Business API application submitted. |
| 2–3 | ASSIST configured with Consult FS client communication templates |
| 4–5 | FSCA compliance review with their compliance officer |
| 6–7 | Soft launch: ASSIST handles after-hours queries only |
| 8–9 | NEXUS audit trail live. First compliance report generated. |
| 10–11 | Full ASSIST go-live: all client comms |
| 12–13 | Training session for 3 advisors (30 min each) |
| 14 | Day 14 review. NPS baseline survey sent to clients. Value snapshot #1. |
Day 1 Baseline Metrics to Capture
- Current average WhatsApp response time (business hours + after hours)
- Number of client queries per week (by type)
- Advisor hours/week spent on client admin
- Current client NPS (if measured)
- Number of missed/delayed responses per week
30-Day Value Milestones
- Week 1: Zero after-hours missed queries
- Week 2: Advisors report 1.5hr/day reclaimed from admin
- Week 3: First FSCA compliance report generated and reviewed
- Week 4: Client satisfaction survey — target NPS +15 from baseline
Risks to Manage
- WhatsApp Business API approval delay — apply Day 1, have email fallback ready
- Advisor adoption resistance — run 1:1 training, not group. Show time saved, not tech.
- Compliance officer pushback — pre-brief with FSCA Guidance Note 3 pack. Get them early.
- Client surprise at automated messages — draft disclosure language for Sipho to send to clients pre-launch
Filed by Priya (CSO) | Triggered by CRO proposal_sent event Activate fully on signature. Do not wait for Bobby.